Book With Confidence

You are in safe hands 

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.

Our Flexible Booking Policy

With our Flexible Booking Policy*, for new 2022 European River Cruises, 2022 & 2023 Southeast Asia River Cruises, and 2022 & 2023 Yacht Cruise bookings, you can defer your travel plans by transferring to an alternate departure date or itinerary or cancel up to 60 days prior to your cruise commencing with no Emerald Cruises (third party fees may apply).  For cancellations, the value of the booking will be applied as a Future Travel Voucher (FTV) which is valid for 24 months. This flexible booking and cancellation policy excludes Russia.

Free Deposit Protection Plan

Available for a limited-time our free Deposit Protection Plan offers additional peace of mind, and is available across our collection of cruises.^ 

ABTA, ATOL and IATA Accredited

Emerald Cruises are fully accredited by ATOL, ABTA and IATA, and are proud to have recently received recognition from Which? as a Recommended River Cruise Provider, confirming our commitment to excellence.  

In addition, this year we were delighted to gain a Feefo Platinum Trusted Service Award, one of Feefo’s most coveted awards, and presented only to brands that go above and beyond to deliver outstanding customer service. 

Rest assured, you are in safe hands when booking your next adventure with Emerald Cruises.

For more information about the benefits of booking with an ABTA registered member, click below.

Enjoy exceptional EmeraldVALUE
No two ways about it, our holidays are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, all your needs are catered for, and you’ll be amazed at what’s included.
 
Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of our brand-new superyacht, Emerald Azzurra in 2022, value for money has been at the heart of our cruises.
 
Flights, transfers, gratuities and port charges; we think of everything to bring you the very best value for money.


Here’s a look at what you can expect on an Emerald Cruises river cruise:

  • Return flights – from a choice of UK regional airports
  • All airport transfers
  • All on-board meals
  • Complimentary wine, beer and soft drinks – to accompany lunch and dinner
  • Exciting excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
  • Knowledgeable local guides – to bring every destination to life
  • Complimentary on-board wi-fi
  • All tips and gratuities
  • All airport taxes and port charges
The EmeraldEXPERIENCE
There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks five years running.
The assurance of a global brand presence
While our offices are based in the UK, we are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European cruising, so you can rest assured that your holiday is safe and you’re travelling with the best.

What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise.
Terms and conditions: *Flexible Booking Policy:  To ensure guests can book with confidence, for all new 2022/2023 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Voucher (FTV) which is valid for 24 months.  This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel. 

^Free Deposit Protection Plan is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from 01 November 2020. This offer applies to new bookings only as is not applicable for re-bookings made with a Future Travel Voucher. Free Deposit Protection Plan is not available on our Russia or Egypt Cruises.